Smoke grenades and other pyrotechnics are classified as hazardous products.
We are required to use a specialist hazmat courier to deliver your order. Our couriers do not deliver to the Scottish Highlands, islands, or Ireland.
As we subsidise a significant proportion of the courier cost, we have a minimum order value of £40 on all pyro products. This cannot be changed.
- Special courier
- 1-2 business days
- Signature required on delivery
- 2 attempts where your order will then be sent back to us and may incur a restocking fee.
Please note: we use different couriers for delivery. Unfortunately, not all couriers provide a tracking number.
Returns and Cancellations
Unfortunately, we cannot accept returns of any of our Smoke Grenades, Smoke Effects or Pyrotechnics.
Refunds and exchanges for clothing and accessories can be requested within 14 days of you receiving your goods.
Clothing & Accessory Returns & Cancellations
All items must be returned with a valid invoice and a completed Returns Form. You will find the Returns Form attached to the invoice for UK orders.
Under the UK Distance Selling Regulations, you have the right to cancel your order within 30 days of placing your order. You will be refunded your total order value. Standard delivery cost will only be refunded should the entire delivery be returned, regardless of whether upgraded shipping was selected (unless part or the entire order was faulty or incorrect).
We recommend the use of a courier to return soft goods and apparel to us. This provides a method of carriage with tracking and destination receipt signature. No responsibility or refund can be made for items lost or stolen whilst in transit to us.
All returns are normally processed within 72 hours of receipt. We will only accept returned products that have been authorised for return by our staff. When returning your product please include full details of the fault and full contact details. In accordance with your statutory rights, you are responsible for returning the goods and covering the cost of return in any situation.